Netgear Technical Support
Customer routers are highly vulnerable to malware and viruses. But most of the times the users don’t know or realize their router is under threat; they keep using it which results in identity theft or loss of their important data or information. Now the question is how to determine if your router is hit by malware? Netgear technical support team suggests few crucial steps to check if your router is compromised. Make sure you follow these steps completely and carefully, leaving no stone upturned.
How to Check for Viruses or Malware in your Router?
There are several routers available in the market under different brands. Manufacturers are creating large numbers of different devices and doesn’t bothers to update it, thereby keeping them open for security attacks.
- The prime way to determine whether your router is compromised is that its DNS server has been changed. For this you need to go to your router’s web-based interface and check its DNS server setting.
- You can find your DNS setting somewhere often in the WAN or internet connection settings screen. If it is set to AUTOMATIC, it’s great – it’s getting it from your ISP.
- But the problem is if it’s set to MANUAL and there are custom DNS servers entered there. There is absolutely no issues if you have configured your router to use good alternative DNS servers. But the problem is if there are DNS servers there you don’t recognise, that’s a sign malware has changed your router to use DNS servers.
- If you have even the slightest doubt, do a web search for the DNS server addresses and check whether they are authentic or not. If there is ‘0.0.0’ then its fine. It usually just means the field is blank and the router is automatically getting a DNS server instead. Netgear tech support experts often advise users to keep checking this setting periodically to keep their router safeguarded from intruders.
- If there is a malicious DNS server, you may have to delete all your Netgear router’s settings and factory-reset it before setting it back up again. If the malicious DNS server is configured here, you can easily disable it and direct your router to use the automatic DNS server from your ISP or mention the addresses of authorized DNS servers like Google DNS or OpenDNS here.
- You can harden your security grip by updating firmware updates, disabling remote access, changing default login password, changing WiFi network name, switching off WPA and UPnP etc.
If you are not able to gauge whether your router is under attack or not, kindly don’t wait more and contact Netgear technical support professionals immediately. They can be contacted on toll free number 1-888-479-2017, email support or through web chat.
The experts are available 24×7 for your assistance. The fastest way to reach is by calling on Netgear tech support toll free number. There are several experts available to address your issue; they are highly trained and experienced resources to take care of your even the trickiest problems.